What is your return policy?

If you don't love your order, it's on us. We offer refund up to 14 days after delivery. When you receive the object, if you do not like it, you can return it to receive full refund. Contact us at ordini@originalmuranoglass.com and we'll take care of you.

Custom decoration and engraving on artwork?

Our artworks can be engraved-carved with cold glass cut or decorated with gold and silver by our expert craftmen upon customer's request.

Will goods come with the certificate of authenticity?

We ship all our products with their certificate of authenticity (a paper certified document) and our hologram brand sticker; both guarantee that the artworks are unique ORIGINAL MURANO GLASS OMG® pieces.

What are the shipping information and insurance?

The packaging is carefully madet by our experts, using specific packaging material for artistic glass. We pack parcels with materials that have a low impact on the environment and are regularly recyclable, and as environmentally friendly as possible. The products are wrapped in OMG® gift paper, or placed in the appropriate gift boxes, for the most important and large sculptures, big vases, venetian mirrors, the protective wooden case is made, the bench for the venetian chandeliers. In addition, all products shipped are insured.

How can I truck my order?

To not bore our customers with complicated order process, we not ask to register an account. All informations about the status of the order are sent to the email address provided by customer during chekout. Once the order is placed you will get an email of confirmation by our payment circuit system, and one by our customer support. Once the parcel is ready to be delivered you will get an email with tracking information. It is possible to change billing data and shipping address after order is confirmed, contacting our customer service

Is the Custom Duty Tax cost part of the shipping fee?

NO. Duty import tax is at client expense when applied. The clearance service is fully managed by UPS DHL TNT, which means that export documentation and regulations can be taken care of. more info here. Frequently customer countries information: EU countries, not duty to pay. UK customers since brexit need to pay import tax by courier request. USA The import duty is calculated according to the Customs Regulations in force at the US customs. For more info: https://www.usitc.gov/tata/hts/bychapter/index.htm Australia import tax is free for goods under 1000$AUD. For more info https://www.border.gov.au/Trav/Impo/Buyi Other country use this online tools click here. Note: all official information about custom duty tax must be confirmed by Duty Office of the country of import.

What happens if it breaks on the way?

It is not a probleme! Our shipments are always insured by DHL or UPS company. just to let you know in the last year we sent thousand of artwork, just one goblet get broken. See how we pack carefully our artwork, click here. Moreover when the courrier deliver the parcel, you should do this: check immediately if the packaging is demaged from outside, open the box in front of the courrier, and check if everything is ok, when you sign the document to courrier of deliver done, please declare the demage, make mobile photos of packaging and broken piece, Send photo by email to team@originalmuranoglass.com with order number. We will send you a new piece as soon as possible. We will care about insured refound by ourself. Note that in the last year we sent thousand of artworks, just one goblet got broken. It is our work we know how to do it carefully.

What can I do if I do not like the piece?

We give 14days money back guarantee.

What kind of payment to you accept?

- Credit Card - Paypal - Wire transfer to pay with American Express see the how to click here.

ARE YOU LOOKING FOR AN EXCLUSIVE GIFT FOR AN INCOMING EVENT?

Our product can be sent as gift to your beloved ones with your greeting message. During the check out you can enter the shipping address and write the greeting message to be included in the parcel. For urgent situation and very fast time delivery, contact us at info@originalmuranoglass.com and we'll take care of you.

Informations sur la livraison

We deliver our products worldwide, carefully packed, by DHL or UPS International courier with insured shipping method.

ups or dhl courier
Délais de livraison*
3 à 5 jours ouvrables en Europe et aux États-Unis.
4 à 5 jours ouvrables pour l'Australie, la Nouvelle-Zélande et le Japon.
5 à 7 jours ouvrables dans le reste du monde.
Le transporteur enverra les informations de suivi à l'adresse e-mail indiquée lors du paiement et contactera le destinataire par téléphone pour organiser la livraison du colis (inclus).